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29 April 2011
Time for another Friday Night Question, chosen at random from The Book of Questions.→[More:]
#176: Before making a phone call, do you ever rehearse what you are going to say?
For task-oriented calls, I almost always run through an opening statement in my head and tally up my questions or points of interest. I don't rehearse in the sense of saying it out loud, though if I'm running over the phone call while doing some mindless task, I might catch myself muttering, too.
I always rehearse, and if I get thrown off my script I usually fail to recover promptly, thus sending me into a downward spiral of social anxiety. I don't have this problem in face to face communications, I'm not sure why the phone is special.
I probably should add that whenever I did rehearse, I always ended up sounding rehearsed. This often resulted in an even more awkward moment than otherwise.
I don't enjoy talking on the phone to people I don't know, but the idea of rehearsing never occurred to me. Maybe it should have. I was once news director at a small-town radio station and did a LOT of phone interviews, which I think is where my aversion to phone conversations came from.
Another phone hater here. So I think it through in advance to keep the phone time as short as possible. I only go so far as to rehearse when it is something like an interview with a reporter, though.
ah, well I also hate texting when there is something more complex to convey than "running 10min late" or something similar. I don't mind phone calls so much when it's a simple information sharing exercise. I just don't like chatting on the phone.
Part of that, admittedly, is that I have a tendency to ramble and lose my point. (ALL the time. And it's getting worse as I get older.) and I am kind of self-conscious about it, but don't really notice until I'm in the middle of doing it. And being on the phone exacerbates that.
Well... I sometimes *prepare*, which I sometimes do for face-to-face convs as well. That might mean things like making a list of matters that should be covered, and gathering any items I'll need to refer to.
Rehearse? Well not exactly, though in the past there have been times when I was calling back clients of an org, had not previously personally spoken to those people myself, and there were sort-of-protocols on how to do that. And in those situations your training might also include mock-calls to practice on.
But I don't see how you could word-for-word rehearse when you don't know what the other person will actually say.
Well, if you are often explaining the same hard-to-communicate concepts, I guess you might develop some tried and tested ways of getting them across.
Why do people text when they could just CALL me?"
I think common reasons include:
- You are scary to them
- People in general are scary
- They don't want to interrupt you in what you are doing
- They don't want an actual conversation because that may go on a while
- They don't wanna have to explain
- They're in a place where they can't easily talk
- They think you may be in a place where you can't easily talk
- Some of the above apply so often that texting is their default choice regardless of the particular circumstances
I hate the phone. I would just as soon throw the whole thing out the window except for friends and family. But I have to use the phone for my job. So yes, I do rehearse - not out loud, but I typically write down 3 or 4 points to cover and practice the opener in my head.
The phone is so freaking awkward. When do you stop talking? When do they? No visual cues! No written prompts! Ugh.
But I don't see how you could word-for-word rehearse when you don't know what the other person will actually say.
I get so nervous about telephone use that I literally only call people if I have a really pressing need, like if I have to call a business for business reasons. When you're calling a business, the opening is very likely to be a standard non-conversational opener, and I rehearse what I'm going to say to get across the reason I'm calling and get my answer as efficiently as possible so I can stop being on the phone with a quickness.
I do for anything work or task related plus write out a checklist beforehand complete with little Y|N squares to tick off for the answers to the questions I'm planning to ask. If I don't, I'll forget at least half of what the other person said by the end of the call (verbal input is haaaaaarrrrddd). I don't prepare for calls w/ friends though.
I just realized that I'm perfectly happy to chat with mi amigos over Skype, but talking to those very same friends by picking up my telephone and calling their telephone freaks me out. I have no idea why this is.
When someone calls me and wakes me up, either in the morning or when I'm napping, I quickly say "Hello" six or seven times before I answer, to get the sleep out of my voice.
When I have an important call to make, I open the window and look out at the sky, or look at some photos of people I love to make me smile, because it's important to sound relaxed, smiling, and confident over the telephone. My phone ringer is myself playing guitar, which always tickles me so I answer with a grin.
But truly, aside from say my brother and dad and maybe three or four other people, I don't relish phone calls and generally wish they were shorter or nonexistent.
Detest talking on the telephone. Don't rehearse so much as plan how I can make the call as short as possible.
This is what rehearsing does for me: I get to run through a few possible openers, nail down my main points, and reduce the overall time spent trying to [ask clear questions/make clear statements/arrange meetings].
I got into the habit in retail. I managed lots of the front-office stuff (orders, billing, returns to manufacturers), but necessarily did so from the front of the store, where customers were shopping. I got really good at summing up my points quickly (to free up the phone for other uses) and at getting hard-nosed demands across in the calmest, most cordial language.
One of my favorite telephone calls ever took place at the boutique: I picked up the ringing phone as I was writing up a sale for a customer. It was my long-time partner-sort-of-it's-complicated, calling to see if I was free that night.
E: [shop name], can I help you?
P: It's me.
E: I'm with a customer, can I call you back?
P: Dinner?
E: Shalimar*?
P: 6?
E: 6:15.
P: See you then. Love you.
E: You too.
Click!
*Our favorite place, a local Indian restaurant.
Ten seconds or less. The customer said, "Now that was impressive!"
When someone calls me and wakes me up, either in the morning or when I'm napping, I quickly say "Hello" six or seven times before I answer, to get the sleep out of my voice
This never works for me. I feel like I can never bluff about having just woke up.
No, not anymore. But when I was a teenager and about to talk to a boy I liked on the phone, I'd often write down 5 conversation items to fall back on if there was lull, because that would have been THE WORST!1!
Funny, I hadn't thought about that in forever and this question just brought back those lists and that cordless phone and me tucked into the corner of the wall and bed with my paper in front of me very clearly.
I wish I had some of those lists now to read, I forget what was on them.