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28 August 2009

I hates, Hate, hate, HATE Music on Hold, and voicemail queues. [More:]crikey! !@$@$#%**()+&*_) and fargin bastidges, and oh my sweet holy mother of the googly wonder, I have just battled through voicemail queues, been on hold with the most obscene excuse for "music" blaring in my ear, and finally, thank you, I got to Renee, who freaking knew what I needed, and was cheerful and competent.

There's a special hell for people who implement long voicemail sessions, with a bland voice saying
"First let me tell you about our product, and recommend that you visit our website, aitchteeteepeecolonslashslashwww.Q7b4hyphensomething.product.vendor.comSlashsomethingelse, which will be full of incredibly slow-loading flash animations showing our wonderfulness, and not having any useful information whatsoever, but, hey, have some slippery menus while we're at it.
If you want this thing that supports that other thing, press 2.
If you want to die a slow, lingering death of boiling frustration, press 8 now. You'll get another lengthy message and then maybe you can talk to Suzen in Support, who will transfer you and drop the call. Have a Nice Day!

I need beer, and I need it soon.
I was dealing with a voicemail system the other day (I think it was Costco) that would hang up on you if you made a wrong turn in the system. Not reroute you back to the main menu, not offer you a chance to enter another extention, just say, ok, goodbye. Weird.
posted by ThePinkSuperhero 28 August | 16:32
KEEP PRESSING ZERO KTHXBAI!! (sometimes this actually works, or if not, it disconnects the call, at which point you have the overwhelmingly cathartic satisfaction of hurling the phone against the wall...)

srsly I hate them too.

I can haz ranting thread plz?

*deep breath* Cos I just want to state for the record how much I FUCKING LOATHE LIVING IN THE SUBURBS ZOMG!!!!
posted by lonefrontranger 28 August | 16:53
Actually, while on hold with Northwest the other day, I got to here IN ITS ENTIRETY "Wild Boys" by Duran Duran and "My Sugar Walls" by Sheena Easton. It was the first time in forever that I didn't mind the hold music.
posted by msali 28 August | 17:04
msali, that's funny.

My biggest annoyance is when a pre-recorded voice interrupts the music to tell me I'm still on hold. I find it jarring, plus, hey, the fact that I'm not talking to someone right now is evidence enough that I'M STILL ON HOLD.
posted by richat 28 August | 18:36
msali, when I was interviewing for my current job, I was put on hold, and instantly got "Don't Let's Start," by They Might Be Giants. I felt encouraged.

And on a side note, our store music is constantly changing, and is rarely bad. Which is awesome.
posted by gc 28 August | 22:15
Better music than ads for the place you are calling, and better still, than a religious sermon.
posted by arse_hat 28 August | 22:18
A car rental place put me on hold several times a while back and the last time they were about to do so I told them point blank I didn't want to hear Susie, Frank, Heather, et al again and they turned off the recording.
posted by brujita 29 August | 01:59
Hey guys! || Mel Blanc (1908-1989)

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