Update. It's getting worse. I need to vent.→[More:]

Today I had a client call me in some confusion over the latest invoice we sent him. Apparently, in my boss's section of the invoice, it described design services for a "single-family home". This guy's project is a country club.

Here's what happens with all the invoices: I write them out, leaving blank my boss's section. I email it to her, she fills out her part and emails it back. I save the document in the appropriate project file, then send the client a hard copy.

In this case, it's pretty clear to me what happened: she was working on two invoices at once. One for this country club and one for (gasp) a single-family home. So she cut and pasted when she shouldn't have, emailed them back to me, and I (stupid stupid stupid!) didn't check them before I sent them to the clients.

So I request she re-do the invoice for Mr. Country Club, and she a) demands to see a copy of what went out (fine) b) demands that I find the email containing the document I sent to her (fine, but is mildly insulting) and c) accuses me of cutting and pasting and how that's not a good idea blah blah blah (not fine, now I'm mad).

I politely told her that I never cut and paste, that I take what she emails me and archives and prints that very same document.

She still doesn't believe she made the mistake.

Second thing.

When we receive or send out ANY information, I keep an electronic copy in the corresponding project file. Transmittals, invoices, emails from contractors, faxed info... all of it is scanned/copied into a file.

So she comes to my desk with two documents and asks that I start a lateral file. I say sure, I can do that. (I always say yes immediately, no matter what she asks me to do. Then she usually ends up changing her mind once I tell her how I'd like to handle it.) She gives me the papers, and they turn out to be things I already have and are already in the project file. She asks me about three times if I'm sure I've got a copy in the project file, on the server, these very same documents, etc. I say yes, yes, yes.

Then she says "Well, I think we should keep these in a lateral file too, you know, a separate folder for each month. Just in case I need to look at them."

I start to explain that we've got an electronic copy of everything in the project folder, organized by date, so why am I going to be buying new filing cabinets in six months to keep dead trees around...?

I shut up and put them in a lateral folder.

Now she's all peeved at me for being disorganized, making mistakes, and being stubborn. I think she's disorganized, makes mistakes, and is ridiculous for wanting to keep pieces of paper in filing cabinets when we've got electronic copies of everything.

All these systems are SO. SIMPLE. If she wants to pay me to do it her way... Fine. I've just to turn off my brain and be a good little minion.

GAH!!!