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04 July 2011

Laptop help: About once a week, the screen on my Dell laptop gets superbright -- it looks like an overexposed photograph. Any idea what might be going on, or what search terms I should be using to research it?[More:]

Sometimes it stays really bright for a few minutes and then fades back to normal; most often I have to restart it to get it back to normal. Programs still work fine when it's superbright. It does not flicker at all. Using the brightness controls will make the screen brighter or darker but don't solve the overexposed issue.

It doesn't seem to be a power issue, as it'll happen whether it's on battery or plugged in.

I tried adjusting the resolution through the Control Panel, but as I followed their walk-through it looked like everything was already set properly.

Thoughts?
Can you post a pic of the screen?
posted by Ardiril 04 July | 14:26
It's not currently doing it, but if it does I will.
posted by occhiblu 04 July | 14:42
I'm getting all by laptop screen problems fixed these days. All the solutions end up costing between $100 and $200. That was one of them and I can't remember the part that need replacing. It was one of the cheaper ones, though.
posted by Obscure Reference 04 July | 16:10
You could try locating the most recent video driver from the Dell website, then updating the video driver you have now with the latest one. Use device manager to update the driver, once downloaded - just type "Device Manager" into Windows Help in the Start menu, then locate the video card and select "Update Driver." Even if there is no difference, choose to reinstall.

I found that Dell laptops really don't like being unplugged from an external monitor, then used on their own. They throw a wobbly and sulk, often just selecting a different setting at random, each time you power them up. My Dell panel (on a D620) was displaying a rather cool psychedelic rainbow diffraction pattern, even though all the settings seemed to be fine. Reinstalling the video card driver obviously *really* reset everything and it has been fine ever since.

The other cause for this could be a loose power or signal connector lead inside the laptop - one that is shorting against something else, or coming unplugged a little. If you're brave enough to take the cover off (most often accessed by removing the keyboard once you have removed the battery), you could just push home all the connectors you can find ....
posted by Susurration 04 July | 16:18
Just make sure that you earth yourself (touch the metal on the case) before touching anything inside the computer, to avoid static discharge ... :-)
posted by Susurration 04 July | 16:19
Heh, I'm an electronics technician and I won't even crack open a laptop any more. It's not the electronics; it's the damn case itself.
posted by Ardiril 04 July | 16:32
I am nowhere near technically minded enough to open the laptop, but I may ask ikkyu2 to take a look if updating the driver doesn't help.

This is an unfortunate case in which there is no instant gratification, since the problem's so intermittent, but I very much appreciate y'all's advice.

Thank you much!
posted by occhiblu 04 July | 17:42
Possible overheating?

If I were having this problem, I'd try giving it a little shake or bump to see if that had any effect. (but I wouldn't recommend anyone else try that :)
posted by DarkForest 04 July | 18:30
Can you post a pic of the screen?

I might be overthinking this, but if it's a power issue a screenshot may look normal while the actual backlight is causing the issue.
posted by Splunge 04 July | 19:08
Of course you probably meant an actual picture of the screen, sorry. Even then there is no reall way of doing a decent troubleshoot for a problem like this.
posted by Splunge 04 July | 19:10
Further thought makes me think that the actual backlight is the problem. You say that "Using the brightness controls will make the screen brighter or darker but don't solve the overexposed issue."

That sounds like it might be a capacitor problem. The caps that drive the backlight may be about to fail. Or the voltage regulator for the screen backlight. Regardless, it's not a user serviceable part. I'm pretty sure that you should contact Dell for service. Probably before it gets worse. Sorry I couldn't be more help.
posted by Splunge 04 July | 19:15
Overheating might be a factor.

I'll see what Dell has to say.
posted by occhiblu 04 July | 19:48
Shooting "The Prisoner": || They Might Be Giants

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