Dear Customer Service Person: I wish to lodge a complaint... →[More:] So you know that the U.S. Postal Service isn't doing so well and that they're starting to advertise their flat rate shipping services on TV. You also know that lots of people are interested in reducing packaging waste, right?
So how is it that you charged me $20 to ship 10 items via UPS in a largish box that contained a lot of packing material, when I know that you could have also easily put them into one medium-sized flat rate shipping box and charged me less than $10? And I would have gotten the item in about the same amount of time, with a similar kind of tracking system?
Sincerely,
A U.S. Post Office Fan Who Wants to Keep Them Around