Isn't it great when something exceeds your expectations?

You might want to consider the possibility that the machine is haunted, cursed, or perhaps even possessed by the devil. This would explain their uncharacteristic speed and efficiency: They were desperate to unload the infernal contraption onto some other poor, unsuspecting soul. (See: R.L. Stevenson's "The Bottle Imp")

My experience has been almost all services improving in quality and the friendliness of the representatives, in restaurants especially. I still find the situation a bit disconcerting though to find a restaurant with guests at only 2 or 3 tables early on a Saturday evening.

You might want to consider the possibility that the machine is haunted, cursed, or perhaps even possessed by the devil.

Yay! I have a spoooooooooooooooky washer!

What arsey said.

You should let Lowe's know that you're pleased with them.

Oh yeah - companies love getting nice feedback instead of just complaints all the time.

That is totes nice letter territory. (I wrote one to Sears when they delivered my washer and dryer. Up 3 flights of stairs.)

This is why Lowe's is like a million times better than Home Depot. When we were shopping for a new refrigerator we went to Home Depot first because it was closer, and spent quite some time being ignored by the Home Depot staffer who, when he finally deigned to talk to us, knew next to nothing about the products in his section. We said fuck it and went to Lowe's, where an incredibly helpful young woman helped us find exactly the right refrigerator while steering us away from models that were needlessly more expensive, and hooked us up with free delivery at the date and time of our choosing.

The delivery guys showed up exactly on time, were fast and friendly, took away our old refrigerator without a charge, and also refused a tip.

I fucking {heart} the shit out of Lowes, and since then have happily driven the extra 10 minutes to give them my business instead of Home Despot.

I'm with Dersins, we have had great experiences with Lowe's, and I've let them know about how great individual staff have been. That said, I am so glad that Occhi was pleasantly surprised by their customer service. I also like the theory that perhaps the goods are possessed, but I'm inclined to believe it was just good people doing the right thing at the right time.

Yay for replacing white goods sans drama!

OK, and so now I figured I'd take up the head of steam I assumed I'd have to apply to the washer delivery and called the auto insurance company who's been ignoring me to complain that they owe me money, and the woman very politely told me that they had sent out a check but if I had not received it, they'd send out a new one right away.

What the hell, universe? Pleasant surprises all day long!

And yes, I will write a letter to Lowe's, because they were awesome.