MetaChat - TOO DEFEATED TO SHOUT EXCEPT IN THE TITLE

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09 July 2011

TOO DEFEATED TO SHOUT EXCEPT IN THE TITLE So I bough an ASUS Ethernet switch on line and, well, it stopped working after a few weeks (and they never sent me my rebate, now that you mention it, and sending it in required about 20 minutes of complicated reading of instructions) but I emailed ASUS and they said I could send it in to them for RMA (and sent very complicated instructions) only I have to pay to package it and send it and the cost to do that is $4 more than the switch cost me in the first place. $14 more if I had gotten the rebate (which, I'll remind you I didn't.)

post by: Obscure Reference at: 19:34 | 2 comments

I've got an Asus laptop and I can't not recommend them enough. This has been a pain since day one, and I wish I'd gone with anything else. I feel your pain: their support is abysmal. I reported a problem to them (broken keyboard) and ended up having to fix it myself.

Best of luck, bud.

posted by punchtothehead 09 July | 20:32

Thanks for the info folks. I was thinking of getting an Asus laptop but just decided I'll be getting an alienware instead; even if it's substantially more expensive at least interactions with customer service might go better.

Sucks about the switch. Best of luck with whatever you decide to do.

posted by Firas 10 July | 15:07

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