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02 March 2009

Peeps, when you go to the doctor, you might wanna ..... Google those diagnostic codes when you get home...because sometimes they screw up....[More:]

You know I have the flu-and you know I went to the doctor last week with it. I wound up seeing a physician's assistant. To make a long story short, another patient arrived in respiratory distress, my prescriptions were thrust at me and I was, well, rushed out.

I asked the nice lady who was taking my money what my diagnostic codes said. She looked and her eyes got big and changed the subject. I got home and googled whereupon I discovered that along with the flu AND the common cold I also had e.coli (nice trick to diagnose that by sight) AND muscular dystrophy. To top it off the guy had swabbed my nose to see if I really had the flu to see if I was eligible for an antiviral-which I was never offered. Even tho I was in the time frame and presumably had the flu. I had been given a script for an nsaid (powerful one, but heck, I had advil at home) and an antiemetic (which since I almost puked in their office from lack of eating, I could see.)

I just got off the phone with their office (they are calling me back with some info) but while I was talking to the very nice office manager I did find out he'd given me a 20 percent discount plus didn't charge me for the nose swabbing. I am sure he is having a very very very nice day today capped off with the fact they are gonna make him call me and explain my codes.


Now, granted, they thought they had a dying man in the office (He did sound really bad and the paramedics were there before I left) and granted I am sure everyone was in a bit of a tizzy-but what. the. heck????

So, bunnies, any suggestions on what to say to him when he calls? Be nice....

Well, he did call, and sounded like a whipped pup. We got it all straightened out.

I feel pretty good that I was able to say what I needed to say without being mean. He was already beating himself up about his errors. But he'll be a better healthcare provider for it.
posted by bunnyfire 02 March | 12:25
Those codes, however, are sometimes also "rule out" codes -- they may need to test for something that you don't have in order to show that you don't have it, but if they tell the insurance company you don't have it (which they know only because they ran a test), then the insurance company may not pay for the test that proved that you didn't have it.
posted by occhiblu 02 March | 12:42
True, but none of that applies in this case. I had the flu, nothing but the flu, period. He just wrote down a bunch of codes that had absolutely nuttin to do with moi, and admitted to his error.
posted by bunnyfire 02 March | 12:47
DRAMA! AskMeCha: need some dating help... || Bunny! OMG!

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