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05 December 2008

Idiocy at work [More:]

My employer, like many quasi-public organisations, is becoming increasingly paranoid about security, data protection, etc. We have a complicated and cumbersome case management system onto which we have to log all letters, phone calls, emails, etc.

Along side this, email encryption has been introduced. How it works is like this:

A case handler receives an email relating to a case. It has to be attached electronically to the case record. In order to do so, It has to be given a password. Which the casehandler chooses. It can be different for every single email. These days, most files have lots of email correspondence attached.

Fast-forward a few weeks. The case is transferred to me. For whatever reason, casehandler A did not print off any of these emails so they're not in the paper file. I can see them in the case record, but I can't tell who they're from or what they say because I can't open any of them because I DON'T HAVE THE FUCKING PASSWORDS!

When this utter fuckwittery was launched a couple of months ago, this scenario was put to management who assured us that it wouldn't be a problem because IT could sort it all out.

Casehandler A has now left the company. IT deleted his email account when he left.
Utter fuckwittery is right. Bloody hell.
posted by gaspode 05 December | 12:02
That's an incredible display of fuckwittery, right there. Almost impressive.
posted by BoringPostcards 05 December | 12:05
Jebus, that's just nuts. This sounds like something that should be in a case study on how not to do encryption.
posted by -t 05 December | 12:35
Wowzie. That's a big ole mess ya got right there!
posted by mightshould 05 December | 14:51
Dumb fucks.
posted by deborah 05 December | 15:50
Christ, what an asshole!
posted by Wilder 05 December | 17:49
and besides that example of arch intertextuality, you can be sure that if they had given you the promotion you deserved, you MIGHT have been able to point out just how fuckwitted this is!
posted by Wilder 05 December | 17:50
No, no, that won't ever happen. And if it does (it won't!) the dorks in IT have magical decryption powers.

Or, just try the user's birthday or pet's name.
posted by trinity8-director 05 December | 19:25
fucking fuckity fuckers!
posted by By the Grace of God 05 December | 19:54
Just flip a coin. Heads=plaintiff, Tails=defendant. Life can be simple.

(Dice work well for grades.)
posted by Pips 05 December | 22:52
"management who assured us that it wouldn't be a problem because IT could sort it all out"

HA! Dumb fucks.
posted by arse_hat 06 December | 00:02
This the same company that passed you over for a promotion?
Ha. Serves them properly right.

Next! company, Ms.
posted by alicesshoe 06 December | 23:47
IT could sort it all out
Almost the most useless sentence in the world.
posted by dg 07 December | 15:10
Fashion faux pas: || Stop construction on La Sagrada Familia?

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