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new research by UC Davis communication professor Michael Motley... [snip]... appears in "Studies in Applied Interpersonal Communication" (Sage Publications, 2008), a new book edited by Motley.
In a section of his book which explains how to ask men to do things, Gray says that women should avoid using indirect requests. For instance, they should not signal that they would like a man to bring in the shopping by saying, "The groceries are in the car": they should ask him directly, by saying, "Would you bring in the groceries?" Another mistake women make is to formulate requests using the word "could" rather than "would". "'Could you empty the trash?'," says Gray, "is merely a question gathering information. 'Would you empty the trash?' is a request."... [snip]...
And if he really believes men cannot process indirect requests from women, how does he explain the fact that men quite frequently make indirect requests to women?
A friend once told me a story about the family dinners of her childhood. Each night as the family sat down to eat, her father would examine the food on his plate and then say to his wife something like, "Is there any ketchup, Vera?" His wife would then get up and fetch whatever condiment he had mentioned. According to Gray's theory, he should have reacted with surprise: "Oh, I didn't mean I wanted ketchup, I was just asking whether we had any." Needless to say, that was not his reaction. Both he and his wife understood "Is there any ketchup?" as an indirect request to get the ketchup, rather than "merely a question gathering information".
Yet if my friend made the same request, her mother's response was different: she treated it as an information question and said, "Yes, dear, it's in the cupboard." Presumably, that was not because she had suddenly become incapable of understanding indirectness. Rather, she pretended to hear her daughter's request as an information question because she wanted to send her a message along the lines of, "I may get ketchup for your father, but I don't feel obliged to do the same for you."
What this example illustrates is that some "misunderstandings" are tactical rather than real. Pretending not to understand what someone wants you to do is one way to avoid doing it.
... [snip]...
Research on conversational patterns shows that in everyday contexts, refusing is never done by "just saying no". Most refusals do not even contain the word "No". Yet, in non-sexual situations, no one seems to have trouble understanding them.
If this sounds counter-intuitive, let us consider a concrete example. Suppose a colleague says to me casually as I pass her in the corridor: "A few of us are going to the pub after work, do you want to come?" This is an invitation, which calls for me to respond with either an acceptance or a refusal. If I am going to accept, I can simply say "Yes, I'd love to" or "Sure, see you there." If I am going to refuse, by contrast, I am unlikely to communicate that by just saying "No, I can't" (let alone "No, I don't want to").
Why the difference? Because refusing an invitation - even one that is much less sensitive than a sexual proposal - is a more delicate matter than accepting one. The act of inviting someone implies that you hope they will say yes: if they say no, there is a risk that you will be offended, upset, or just disappointed. To show that they are aware of this, and do not want you to feel bad, people generally design refusals to convey reluctance and regret.
Because this pattern is so consistent, and because it contrasts with the pattern for the alternative response, acceptance, refusals are immediately recognisable as such. In fact, the evidence suggests that people can tell a refusal is coming as soon as they register the initial hesitation. And when I say "people", I mean people of both sexes. No one has found any difference between men's and women's use of the system I have just described.
As Kitzinger and Frith comment, this evidence undermines the claim that men do not understand any refusal less direct than a firm "No". If "ordinary", non-sexual refusals do not generally take the form of saying "No", but are performed using conventional strategies such as hesitating, hedging and offering excuses, then sexual refusals which use exactly the same strategies should not present any special problem. "For men to claim that they do not understand such refusals to be refusals," Kitzinger and Frith say, "is to lay claim to an astounding and implausible ignorance."