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19 July 2007

AskMeCha: Fun With Telephony I'm stupid and I can't figure this out.[More:] When we started our phone service in one of our offices, we (for some stupid reason) got a featureline on xxx488 (which is our main number) and two other lines on xxx291. Somehow, a call divert was set up so that the three lines all worked together (three calls could come into xxx488 at once). I changed our calls over to Midland, and the call divert was somehow cancelled and now we can only receive one call at a time on xxx488. I need to set it up the way it used be set up and I’m confused.

Do we permanently divert xxx291 (if you call that number, it just rings and rings…) to xxx488?

The man who set it up initially would know, but he is no longer around.

The whole thing is making me feel like an angry lemur.

If you have your own PBX, you can set this feature up yourself, assuming your lines are delivered as trunks, not as individual POTS lines. Dig into your PBX documentation for the howto, as the details are highly specific to the switch hardware and operating system software. If you happened to have a Lucent Definity system, I could give you the blow by blow for System V.

If you are using the telephone company switch for Centrex service (meaning you don't operate your own PBX), you'll need their technician to set up what is known in the U.S. as a hunt group.
posted by paulsc 19 July | 11:10
Oh, thanks! I appreciate that. I'll look into it tomorrow.
posted by chuckdarwin 19 July | 11:35
Ween || Hugs appropriate for work stress requested.

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