well, since the first leads to the second, I hope that's an outcome you're in favor of.

Awwwww...

So widdle. I like the expression on the one looking at the camera. "Huh?"

Oh, on preview, I didn't see the first link.
Poor cat. Can't even escape up a tree.
Hope your day gets better, jan. How'd it go with the client from Hell?

The complainant from hell (thankfully they're not clients, I work in an dispute resolution scheme and this is one of the complainants) was on the phone for 2 hours 13 minutes. As a result of the call there are now seven new complaints going forward, aside from the several dozen he already has with our organisation.

We had a presentation a year ago from a psychiatrist who's made a study of vexatious complainants. The clinical term for them is 'morbidly querelous'. We have a hard core of them who bring complaints to us that fit the profile exactly

Generally, they are male, aged 50-70, usually not blue collar, no history of recorded criminal/mental problems, but utterly, totally, completely obsessed with complaining, to the point where the actual thing they complain about becomes irrelevant, they just have to keep on complaining - about everything. Nothing you do for them will or can ever be right.

One man even told me that he's had to have an extension built on his house in order to store all his complaint correspondence with various organisations.

They are exhausting to deal with. They take up a disproportionate amount of time compared with other people using our service. It's getting to the stage where the organisation is having to put together a dedicated protocol to deal with these people.

It's on days like this that I wish I was still able to drink safely.

That is too many cats! How can there be so many cats! I've never seen that much cats in one place, plus, the upholstery is not good!

Wow, I count eleven kittens! Mommy kitty must be a trooper. Just like essexjan.