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Lord said he filled out a form on the Farbers' Web site and received a return e-mail expressing enthusiasm for the project. He called the company Wednesday morning to set up an appointment.
"Mrs. Farber kept referring to me and my wife," said Lord. "I told her it was actually my partner."
He said she didn't say anything about that on the phone, but five minutes after they agreed to a Sunday appointment and hung up, he received the e-mail quoted above.