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16 June 2006

I Hate T-Mobile [More:]I'm canceling my T-Mobile account because of their customer service. I've been with them for over two years, and recently missed a payment for the first time. They included the missed payment on the next bill, which was fine, but then they started harassing me.

First, they text-messaged me demanding payment. That was on a Friday, after I had already gotten the bill and scheduled a payment for the full amount due. The following Monday, a customer service rep called me and demanded to know when I'd be paying the bill. He wanted me to pay the late amount immediately, but he had to settle for me telling him I'd already scheduled a payment on the due date, and he "made a note" that I'd be paying. (I told him that I didn't appreciate being hassled over a first-time missed payment.) Then a couple days later I got a letter saying they were going to cut off my service if I didn't pay immediately. Again, this is after one missed payment after several years of paying on time.

I have to confess that I called their customer service to yell and swear at them as soon as I got the letter. (They'll hang up on you if you swear three times, so prepare your swears in advance.)

When I called again a few days later to see if my contact had expired and tell them I was planning on canceling my service because of their harassment, they said I had an excellent payment history.
I hate T-Mobile too. I used to work for them (engineering department, not customer service, thank god) and they treated me like shit.

The only good thing is that because my supervisor was so pissed at upper management when I got laid off, that he told me to hang onto my phone and free account. I haven't been paying for a cell phone for the last six months, nor during the all the time I worked for them.

Nothing like stickin' it to the man.
posted by Specklet 16 June | 12:11
I HATE T-MOBILE TOO, because I went over my minutes this month, and my bill is going to be, like, twice as much as normal, and I hate the fact that minutes play into it AT ALL.
posted by ThePinkSuperhero 16 June | 12:13
T MOBILE SUCKS ASS
posted by betty 16 June | 12:18
I just got a new RAZR for $60 bucks! I rikey T-Mobile. But their CS does suck a lot!
posted by jsteffa 16 June | 12:31
They'll hang up on you if you swear three times)

The flipside of that is that they are probably not permitted to hang up on you so long as you do not swear. You can harrangue them to the full extent of your endurance.
posted by Triode 16 June | 14:18
I hate T-mobile the least of the cell carriers available. I haven't had to actually talk to them in years. The autopay thing makes sure I pay my bill on time. I usually use unlocked phones I buy from Europe on the network so there's no issue with the hardware? And I rarely get dropped calls from my apt anymore since they added a tower just down the street.

What you're describing sounds like encounters I've had with other people when I pay a bill late. Those guys always don't buy the "payment is scheduled for the due date" or "the check is in the mail" reasons for not paying right away.

I hate bills of all sort. Fucking cable bill.
posted by birdherder 16 June | 17:33
Tell me. || Possible New Philathropic Ventures for the Overlord Gates?

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