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11 April 2006

Worst Waitress Ever. Long[More:]I took a few guys out to lunch today, to a semi-upscale Italian restaurant. Nothing spectacular, but a $50/head lunch... good enough that you expect a meager bit of competance.

The waitress forgot our soup.
Then she brought the completely wrong appetizers.
Then she brought the wrong drinks (this was especially thorough. She brought tap instead of Pellegrino, coke instead of iced tea, and merlot instead of chianti.)
Then she brought the wrong entrees (well, not entirely true. She got one entree correct, out of four.)

So anyway, the check comes, and I ask if she could have the manager swing by. I'm not planning to haggle the price or anything, but I want to give'em a heads-up that we just had a meal that was so screwed up it was unbelievable... and that he should know about it.

Instead of the expected response, she says "I can't disclose when the manager will be available." Baffled, I respond, "Is that information classified? I'd just like to have a quick word with the manager before we go." She reasserts that she cannot disclose this information, nor can she confirm whether or not a manager is on the premise at all.

So, totally confused and finding it all extremely entertaining, I head over to the maitre'd, to ask to speak to a manger. They say no problem... then come back with our waitress instead, who claims they can't disclose (she always used the word 'disclose') the whereabouts of the manager.

I ask when the manager might be in, in the future, so I might come back and have a chat. I'm told that the manager's schedule cannot be disclosed. I give her a business card, and ask if they can have the manager call me.

After a few minutes of this, another waitress says, in our earshot "What the fuck is their problem?", and one of the guys I'm with wasn't finding this very entertaining.... he says "Fuck off bitch, you guys fucked up every piece of our order, and now you're pretending you don't have a manager. This is the most fucked up thing I've ever seen."

I'll grant you that it was a bit heavy on the FuckSpeak, but he had a point, and their staff were the ones to break down the Fuck barrier.

Our waitress then takes a bold stand and says "You don't talk to us like that. You guys have to leave, now."

So we leave, and I'm a bit glad to get out of there.

And somebody points out that we never paid the bill. We left it on the maitre'd's stand, while we were waiting for the manager, Godot.

I was hoping that the manager would call me, just so I could hear their reaction to the story (and so I could arrange for payment of our totally incorrect food)... but alas, no phone call.
Bizarre.

I wonder if the manager was "disclose" to screwing someone in the breakroom or something.
posted by me3dia 11 April | 23:40
I Love Tacos had lunch at the Department of Homeland Security Restaurant!

"And what's the special today?"

"I'm sorry sir, but I cannot disclose that."
posted by taz 11 April | 23:41
Given the apparent quality of the waitstaff, I find it entirely plausible that the manager hides his whereabouts.
posted by occhiblu 11 April | 23:45
Why does the navigation at the bottom of this post bear no relation to the front page? Eg, right now this is the topmost post and the previous one concerns gov't-issue coloring books, and yet:
← catmustache || This thread exhibits developmentally non-baseline behavior, as evidenced by... →

Weird!

Also, that waitress is objectively pro-insanity.
posted by kenko 11 April | 23:50
Wow, Taco. I don't feel bad at all about your stiffing her.

(And see? You weren't punished! Just verbose!)
posted by mudpuppie 11 April | 23:51
it's a glitch, kenko; this post was actually made earlier, but it wasn't posted to the front page because of length... then I posted it when I woke up. Dodgy is working on this problem.
posted by taz 11 April | 23:57
It's not the fuckspeak thats offensive. Less "bitch", more "fuck" please.

Maybe they're part of a surreal food collective. Life is art and you're the canvas. etc. Or you're going to be on some hidden camera show.
posted by seanyboy 12 April | 00:03
I hope you tipped no less than 20%.
posted by AlexReynolds 12 April | 00:06
When I get shitty service, I leave a note explaining exactly why I'm not leaving a tip.
posted by brujita 12 April | 00:09
And thus karma bites their day's gratuities in the ass.
posted by Five Fresh Fish 12 April | 00:35
That's hilarious, taco (although, I'm sure that at the time it was rather frustrating).

Too bad you didn't rack up a huge liquor tab =)

Yeah, sounds like something highly dysfunctional is going on at that restaurant - the matre'd and another waitress sticking up for your server; maybe your server was the "manager." lol.
posted by porpoise 12 April | 00:39
Ahem.

As someone who has spent an adult lifetime working for tips (I'm a bartender), perhaps I can shed a bit of light on this topic that is so very close to my black little heart.

Brujita: leaving a note is a waste of time. The server already knows, and it will never get passed to management. I Love Tacos was doing the exact right thing by asking to see a manager.

That the manager was in Dick Cheney's bunker is eerie and amazing, and I'd like his job, even though his restaurant will be out of business soon if he remains in an undisclosed location.

I APPLAUD ILT for stiffing the server: she deserved it. Sounds like she was suffering from what I call "White Tablecloth Syndrome", a malaise that affects servers and bartenders who work at trendy, upscale, high-ticket places. They are spoiled. They don't earn their money the way a Waffle House waitress earns hers -- WTS sufferers expect that by fawning and eyelash-batting, they can forego the other stuff, like getting the food right, getting the drinks right, and keeping the table clean. Many of them are little better than beggars in tuxes -- I know, I've been one. You can make crazy money doing that, and at great restuarants you earn it, because you're held to exceedingly high standards. This server sounds like she works for a typical expensive clip joint.

ILT -- write a letter to the manager, or better, go see him/her in person, if possible. Be friendly, be forthright, and be firm. Let them know they just lost potentially thousands of dollars of business, not because the server was incompetent, which she was, but because the management was even more grossly incompetent. Servers come and go, they fire her, she'll have another job tomorrow afternoon. But it is UNFORGIVEABLE not to have a manager on duty in the dining area while there are guests at tables.

I tip white tablecloth servers 15 percent, and I tip Waffle House waitresses 50 percent, and I recommend others do the same.
posted by BitterOldPunk 12 April | 00:50
For such colossal upfuckage, I leave the change in my pocket as a tip. While I usually tip on the generous side of 20%, I figure that leaving no tip might be misconstrued as an oversight, whereas leaving $0.17 and some lint clearly says "I thought about it, and decided that you suck"

And you know what I really love? I love waitstaff who take their profession seriously. The folks who make me look that little bit more composed in front of my date. The folks who are old-fashioned enough to let the women order first, but to not engage in that "man orders for the woman" crap. The folks who remember who ordered what. The people who make dining out at a nice place seem like taking part in a complex but carefully choreographed dance. To the professional waitstaff of the world, I say: Bravo! I appreciate your dedication to your craft.
posted by Triode 12 April | 01:12
Wow! I can't believe they were that bad and stupid enough to say the manager's location can't be disclosed.

I definitely second the writing a letter to the manager or owner of the place. I have done so in the past and been profusely thanked by the MOD for letting him know what had gone so wrong with the meal. They rarely get direct customer insight.

And that waitress should never work in the service industry again, she obviously does not have the temperament for it.

My sliding tip scale goes from zero to 50% and is directly related to the quality of the service. She would have gotten two quarters superglued to the table.
posted by fenriq 12 April | 02:18
Here's the other side of the story.

I'm glad you didn't pay the bill, ILT. They don't deserve the custom.
posted by essexjan 12 April | 04:39
Good gravy. I was a waitress for 3 whole weeks and sucked really bad at it b/c I couldn't remember anything! Probably a blessing in disguise since I have lousy PR skills anyway.

Triode, you reminded me that we had a great waiter at an Italian place here a couple of months ago. He was impeccably polite, attentive, non-intrusive, and he took good care of us! We left him a $20 tip on a $60 bill and told the manager on our way out that he was outstanding.
posted by chewatadistance 12 April | 06:55
There's a burger joint in Annapolis that is open late and has a waitstaff out of Twin Peaks. If you've ever lived there, you probably know which one I'm referring to.

Anyway, they had this waitress once with a very short fuse, and if you pissed her off she would just stomp out the front door and not come back FOR THE REST OF THE NIGHT. This happened twice while we were there.

Actually, the more freaky-looking a waiter was at this place, the better service you would get. The dwarf and the old lady with an eyepatch were excellent.
posted by selfnoise 12 April | 07:52
That's hilarious, taco (although, I'm sure that at the time it was rather frustrating).

One of the guys I was with found it all horribly frustrating, since he's a picky eater to begin with. (He's the one who ended up telling one of the staff members to fuck off.)

I found the whole situation to be hilariously surreal.

Every time I thought she couldn't possibly do something worse, she did something worse. I'm still surprised that she didn't spill anything on us. Though she did set herself up for that by constantly reaching over the table, and across me instead of walking around.

I'm actually wondering if there's an easy way to find out who owns the establishment, so I can write them a letter, instead of dealing with the undisclosed manager. They can't possibly know how their restaurant is being run.
posted by I Love Tacos 12 April | 08:34
What restaurant?
posted by ThePinkSuperhero 12 April | 09:00
Is is possible that your waitress is the manager?

Can you tell us the name of the restaurant, or at least drop some hints, please?
posted by sarah connor 12 April | 09:22
I'd love to hear followup on this if you get a call. Very strange that they didn't recognize that you hadn't payed the bill.
posted by omiewise 12 April | 09:42
Holy cow, I Love Tacos. I've never stiffed anyone on a meal but I would have been sorely tempted to do so with that experience.
posted by deborah 12 April | 11:50
Well, I tracked down the owners (actually got it by googling the restaurant name and the phrase "owned by"... it turned up in some reviews). It turns out it's owned by a family that also owns a palce where I'm a regular, which surprised the hell out of me.

I managed to get in touch with them, via the management of the other restaurant. During our conversation, their reaction started off at "polite listening" and ended at "totally flabbergasted".

They apologized profusely, and assured me that this was unacceptable. They said they were aware of some issues with a few staff, but didn't realize it was this bad. They were also kind enough to tell me not to worry about my unpaid bill.

They assured me that the manager's location was not classified, and that my waitress definitely wasn't the manager on duty (manager was male).

All things considered, they handled it quite gracefully, the mirror image of their lunch staff.

I have a feeling that a few lazy or lousy staffers are about to be looking for work.

I'm refraining from giving the name, because I know how much damage a few bad hires can do to a business and that isn't my goal. I'll try it again in a few weeks, and if they still suck, I'll write a full report here and on chowhound.

Until then... just wow.
posted by I Love Tacos 12 April | 12:13
Wow... my roommate spent YEARS as a waiter in various fancy "fresh pepper, ma'am" type places, and I think his head would explode if someone did that to him.

To this day he gets edgy if the waiters don't take orders in the proper sequence. (yeah, apparently there's a fancy formula involving gender and age, and overall dominance which he insists you can just "tell" by looking).

And I thought it was bad when we waited half an hour for our check, and another 45 min to pay, at a local Indian place...

Glad you were able to find the owners, and that they seem to be understanding.
posted by kellydamnit 12 April | 13:48
Wow. If I was that waitress, I would probably not want you to get together with the manager either. But then, if I was the manager who hired that waitress, I probably wouldn't care too much about customer service anyway.

Glad it all (kind of) worked out in the end. See, there is such a thing as a free lunch!
posted by dg 12 April | 22:31
catmustache || This thread exhibits developmentally non-baseline behavior, as evidenced by...

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