I have to confront the drycleaners. I hate confrontation. Tips?
→[More:]
They ruined 2 of my husband's shirts on my first trip there. I picked them up two weeks ago but we didn't notice the damage until today. I don't have a receipt. I dropped a bunch of shirts off yesterday (not including the damaged ones).
So. Do I ask for replacement for the two damaged ones (they're unwearable)? Do I take back the shirts I dropped off, or leave them and demand that I not be charged? I have very little experience with either drycleaners or confronting businesspeople.