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16 August 2007

Attn: WTF? (rant inside) [More:]Can someone please explain to me, using small words and speaking slowly, why so many job postings at technology companies on Craigslist look like this:

Email resume to: foo at bar dot com

Attn: Some Person

Please put "Jobs" in subject line.


For the love of dog, why does an email to a shared bucket account need to have BOTH "attention" and a specified keyword in the subject line?
The optimistic explaination is that people are using two-factor filtering/routing, where Subject AND Attn = PASS. If so, why not use a smarter single factor, like "Please put 'Job Title foo' in the subject line"? Using 'jobs' as a keyword in the subject is extremely generic and therefore worthless as a filter keyword. At minimum, if they really are using two-factor filtering, they should more clearly specify the location and syntax of the Attn: requirement. Does it go in the subject? in the body? "Attn:" is not an RFC 822 compliant header. (Arbitrary headers are permitted using the "X-" syntax, so "X-Attn:" would be legitimate, but I'd bet a year's salary that's not what they're thinking)

Alternately, by using "Attn:" are people just mindlessly using a vestige of paper-based communications? Is their workflow so clunky that an actual person is going to route the resume submission based on reading the name in the Attn: field? Do they not realize that their messaging system can intelligently route the submissions if only they give it half a chance? Do they not also realize that as a technology company, their inability to automate something as simple as a resume submission is contemptible?

In summary, I am feeling burned out on job hunting, and am fed up with the remorseless dumbth of HR departments everywhere.
Alternately, by using "Attn:" are people just mindlessly using a vestige of paper-based communications?

Yes.

Good luck with your job hunt. Sorry about the dumb HR departments.
posted by Specklet 16 August | 13:43
This one time, my boss had me place a CL ad with similar submission instructions. He wanted to see who could follow directions. Seriously.
posted by getoffmylawn 16 August | 13:54
Wow, goml. I guess that's one way to screen people out.

As someone who's screened a LOT of applicants, the ones that got to the top of the pile were the ones who really personalized their cover letter, so that it actually discussed what we said we were looking for. Amazing how rare that is.
posted by small_ruminant 16 August | 13:59
Geek.
posted by matildaben 16 August | 14:04
Heh. I always figured it was just for what goml said, because it would be totally stupid otherwise.

I perhaps have too much faith in people.
posted by occhiblu 16 August | 14:05
Do they not also realize that as a technology company, their inability to automate something as simple as a resume submission is contemptible?

I can kinda see the logic in this if I put myself in the place of a not very technically aware HR director. Their jobs@domain address is probably swamped with spam, so they set a spam filter up to trap everything without 'Subject: Jobs', and the ATTN: part is so the poor sucker they have who monitors it knows which hiring manager to forward it to. At least, I vaguely remember a similar process in place at the last startup I worked for, since they couldn't really justify pulling someone off their project to dump hours into automating a process that would only be used once a month or so.

This is why I love where I work - even the HR department has a large enough budget to overhaul their practices every few years to keep things streamlined and efficient. And when I applied for an internal job transfer, the whole process took about 4 days from submission to an email from my new boss saying "welcome to the team!"
posted by cmonkey 16 August | 14:22
Oh, and I'm sorry your job search is full of suck. It can be a really disheartening process.
posted by cmonkey 16 August | 14:29
The only thing I can think of is that there might be a shared mailbox that HR use. By putting those instructions in, the email will go to

a: to the jobs mail box
b: the right person in HR

And, yes, people who can't follow those simple instructions automatically fail.
posted by TheDonF 16 August | 15:11
Frankly, I didn't understand your filtering discussion at all, so yeah, I think it's people like me who find themselves at technology companies without being super tech-savvy themselves who do that.

Not that I work at a technology company -- where I work, we're just now phasing out our old drafting and tracking system, which is WANG-based. Even *I* know that's funny.
posted by JanetLand 16 August | 16:23
Is their workflow so clunky that an actual person is going to route the resume submission based on reading the name in the Attn: field? Do they not realize that their messaging system can intelligently route the submissions if only they give it half a chance?
Probably. Maybe your system can do this automagically, but there are lots of organisations out there with very old, clunky systems. Yes, even technology companies. Just because the geeks out the front have all the latest toys, doesn't mean the grunts out the back aren't using their old cast-offs.
posted by dg 16 August | 16:28
I gots me some sesamoiditis. || In memory of the King born in Mississippi.

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